🚚 Shipping Policy

Shortcut Entertainment Private Limited Effective Date: 01-June 2026

1. Scope of Service

This Shipping Policy applies to all apparel and fashion products sold through Shortcut’s e‑commerce platform and delivered across India.

2. Order Processing

Order Confirmation: Customers receive an email/SMS confirmation immediately after placing an order.
Processing Time: Orders are typically processed within 24–48 hours (excluding Sundays and public holidays).
Cut‑off Time: Orders placed after 5:00 PM IST are processed the next business day.

3. Shipping Timelines

Domestic (India‑wide):

Standard Delivery: 3–7 business days depending on destination and courier availability.
Expedited Delivery: 2–4 business days where supported by courier partners.
Remote Areas: Delivery may take up to 10 business days due to logistical constraints.

4. Shipping Charges

Calculated at Checkout: Based on weight, destination, and courier service.
Free Shipping: Available on promotional campaigns or minimum order value thresholds (e.g., ₹999 and above).
COD (Cash on Delivery): May attract a nominal handling fee.

5. Courier Partners

Shortcut partners with reputed national and regional courier services (e.g., Delhivery, Blue Dart, DTDC, India Post) to ensure reliable delivery.

Tracking details are shared via email/SMS once the order is dispatched.
Customers can monitor shipment status through Shortcut’s website/app.

6. Packaging Standards

All apparel items are packed in tamper‑proof, eco‑friendly packaging.
Fragile or premium apparel is shipped with additional protective layers.
Shortcut ensures hygienic handling and sealed packaging before dispatch.

7. Delays & Exceptions

Unforeseen Delays: Weather, strikes, or courier disruptions may extend delivery timelines.
Festive Seasons: High order volumes may cause slight delays; customers will be notified proactively.
Address Issues: Incorrect or incomplete addresses may result in failed delivery attempts.

8. International Shipping

Currently, Shortcut does not ship internationally. This policy applies only to India‑wide deliveries.

9. Customer Responsibilities

Ensure accurate delivery address and contact details.
Be available to receive the package or authorize a representative.
For COD orders, keep exact cash ready at the time of delivery.

10. Support & Escalation

For shipping‑related queries: 📧 shortcut.e26@gmail.com📞 Customer Care: 9875676651 Shortcut commits to resolving shipping complaints within 48 hours.

SHORTCUT ENTERTAINMENT PRIVATE LIMITED

2070, Rajdanga Main Road, E.K.T, Kolkata West Bengal Pin: 700 107